We want you to be satisfied with our deliveries. We grant you the right of withdrawal. You can return items purchased from us within 14 days of receiving the goods. Please do not unseal copyable media. We will only accept shrink-wrapped or sealed data media such as CDs, audio cassettes, videos, DVDs, computer and video games and software in the original packaging or with an undamaged seal. The goods must not show any clear signs of use. Returns must always have sufficient postage.

Goods that we have made and/or personalized especially for you will not be taken back; the right of withdrawal does not apply to this.

Customers residing in Germany and other countries in the European Union can, upon request, receive a pre-franked return label (return sticker), which allows the return to be processed easily.

You can request the return label by email to contact@mister-clever.com.

After the cancellation has been declared, the goods must be returned within 14 days. To meet the deadline, it is sufficient to send the goods on time. It is best to send the package back to our returns department in the original shipping packaging (including sales packaging).

MISTER-CLEVER
Sven Häber
Dorfstr. 25
01723 Wilsdruff
Germany

If the return is not free of charge, if you use the prepaid return label, the shipping costs stated/printed there will be deducted from your refund.

Important NOTE:

Please only send back packages that have sufficient postage. The obligation to bear the costs for returns means that shipments cannot be returned freight forwarded. The transport companies charge significant additional fees for freight forwarded returns.

In order to keep the return costs as low as possible for all sides, we ask you to contact us before returning so that we can discuss the necessary things with you. You will usually receive a return label from us so that you can process your return to us cheaply and sometimes free of charge, or we can organize the return ourselves.

Please note:

The costs of unsolicited returns of goods for which the transport companies charge special surcharges due to weight or dimension limits being exceeded will only be reimbursed to you up to the amount of the costs incurred by us in the event of collection by a freight carrier commissioned by us.